Refund Policy

Last Updated: September 13, 2026

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. All returns are subject to review and approval by Anjielo Smart. Submitting a request does not guarantee a return will be accepted.

Return Eligibility

1. To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and undamaged — and must include the original packaging and all accessories. You will also need to provide a receipt or proof of purchase.
2. Digital products and custom-made items are not eligible for return, unless they are defective or have quality issues verified by our team.
3. Issues resulting from damaged packaging or improper use by the customer are not covered under our return policy.
4. Items that have been installed, modified, or used in any way may be rejected upon inspection.
5. Return requests must be submitted within 14 days of delivery. Requests submitted after this period will not be accepted.

How to Start a Return

To start a return, you can contact us at sales@anjielo.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs unless the return is due to a verified defect or error on our part.

You can always contact us for any return questions at sales@anjielo.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims for damaged or incorrect items must be reported within 7 days of delivery and must include clear photos or video evidence.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. Refunds are issued at the sole discretion of Anjielo Smart after inspection.

If approved, you will be automatically refunded on your original payment method within 5–10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Shipping fees, customs duties, and any transaction fees are non-refundable.