📦 Orders and Logistics

🔧 Installation and Setup

🔍 Troubleshooting

⚙️ Features and Compatibility

🌐 Connectivity and Networking

💬 Need more help?

If the Q&A above does not resolve your issue, please contact our technical support team:

💰 Section 1 – Money-Back Guarantee (30-Day Quality Guarantee)

We want you to be completely satisfied. If the item you receive is not as described, or if you simply change your mind, you may request a return under the terms below.

1.1 Eligibility

• You must contact us within 30 days of receiving your product.
• The product must be unused, unmodified, and in original condition – including original packaging, tags, and all accessories.
• Products that show signs of improper installation, wiring damage, or physical abuse are not eligible for money-back return.

1.2 How to Return for a Refund

• Email sales@anjielo.com or WhatsApp +8617336198736 with your order number and reason for return.
• We will provide a return authorization and local return address (if available in your country).
• Ship the product back within 14 days after receiving return instructions.

1.3 Refund Amount

• Refund = product purchase price (excluding original shipping fees).
• Free Return service (where offered) applies only if the product is in new, resalable condition.
• If an inspection reveals that the damage was caused by you (including incorrect wiring) rather than a product defect, we will deduct the repair costs or refuse the refund.

1.4 EU 14-Day Right of Withdrawal

If you are a consumer in the EU, you have a 14-day cooling-off period to withdraw from the purchase without giving any reason. The right of withdrawal ends 14 days after you (or a person you designate) take physical possession of the goods. You must bear the direct cost of returning the goods, unless we offered free return. This statutory right is not affected by our 30-day guarantee, but the product must not show damage from misuse or improper installation.

🔧 Section 2 – Limited Warranty (18 Months)

We warrant that the product is free from defects in materials and workmanship under normal, intended home use for the following periods from the original purchase date:

2.1 What IS Covered

• Hardware failures due to manufacturing defects.
• Functional defects in pre-installed software.
• Battery capacity degradation below 70% of rated capacity under normal use.

2.2 What IS NOT Covered – Important Exclusions

2.3 Warranty Claim Process

To make a warranty claim, contact sales@anjielo.com or WhatsApp +8617336198736 with your order number, proof of purchase, and a detailed description of the issue.

2.4 Resolution Options for Valid Claims

If we find a covered defect, we will, at our sole option: Repair the product, or Replace it with a refurbished or new equivalent model, or Refund the original purchase price (excluding shipping).

📦 Section 3 – Free Return Service (Where Offered)

We offer Free Local Return in selected countries (including US, CA, AU, UK, FR, DE, ES, IT, NL, PL, IL, etc.). This service allows you to return an item to a local warehouse without paying return shipping，please contact our customer service team for details.

3.1 Conditions for Free Return

• The product must be unused, in original condition with all packaging.
• You must request the return within 15 days of receiving the product.
• Free Return does NOT apply to: issues unrelated to product defects, or products damaged by improper installation, wiring errors, or where the serial number or seal is broken.

3.2 How to Use Free Return

1. Contact us to obtain a return code/label.
2. Drop off the package at a designated local service point or schedule a pickup.
3. Once the local warehouse confirms receipt, we process your refund within 5 business days.

🇪🇺 Section 4 – Special Provisions for the European Union (EU)

4.1 Legal Conformity Warranty (2 Years)

You have a 2-year legal guarantee that the goods conform to the contract at the time of delivery. However, you must prove that the lack of conformity existed at the time of delivery. If the product is damaged after delivery due to incorrect installation, that is not a lack of conformity at delivery.

4.2 14-Day Right of Withdrawal

You have 14 days to cancel the purchase. You lose this right if you have installed, mounted, or modified the product beyond what is necessary to inspect it. Simply opening the package is fine; drilling holes, connecting wires, or attaching the doorbell to a wall constitutes "using" the product and may limit your withdrawal rights.

🇺🇸 Section 5 – Special Provisions for the United States (US)

For consumers in the US, this warranty is a limited warranty and is governed by the Magnuson-Moss Warranty Act and applicable state laws.

5.1 Implied Warranties

Any implied warranties (e.g., merchantability, fitness for a particular purpose) are limited to the duration of this express warranty (18 months). Some states do not allow limitations on how long an implied warranty lasts, so this may not apply to you.

5.2 Limitation of Consequential Damages

We are not responsible for any incidental or consequential damages (such as loss of time, inconvenience, damage to your home wiring, door, or other property). Some states do not allow the exclusion of consequential damages, so this may not apply to you.

5.4 Installation Warning – US Emphasis

📋 Section 6 – General Provisions (All Customers)

6.1 How to Contact Us

6.2 Governing Law & Dispute Resolution

For EU customers: Your mandatory consumer rights are governed by the law of your country of residence.
For US customers: This warranty is governed by the laws of the state of the seller's registered address. Any dispute shall first be attempted to be resolved through binding arbitration upon either party's request.

6.3 Changes to This Policy

We may update this policy from time to time. The version applicable to your purchase is the one in effect on the date of your order.

❓ If you have any questions about this policy, please contact us:
📧 sales@anjielo.com  |  📞 WhatsApp: +8617336198736