Buyer Protection

MONEY BACK GUARANTEE. We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

1. Contact Seller 

Please contact within 15 days since you receive your products. Send an email to sales@anjielo.com and discuss the issue with us to sort out solutions.

2. Get Money Back

Most sellers will return your money in 15 days. Besides, you can contact Paypal from the order detail page to escalate your dispute.

3. Free Return

Sellers that offer 'Free Return' service will have 'Free Return' icon on their item details page. With 'Free Return' service, you have 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:

Easy

• Return items locally and easily: 1) Get the return code or label, 2) wait for door-to-door pickup service or take your package to the designated service point and, 3) lastly, wait for the local warehouse to confirm receipt of your returned package.• Remember to select 'Return Goods" while opening the dispute.

Fast

• Refund will be processed to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement. Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China).

Service Scope

• Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.
• In addition, not all products on Anjielo.com include the Free Return service. The seller can choose whether or not to offer this extra service. Sellers that offer the Free Return service will have a label or icon on their product details page confirming this service is available.

Return Shipment Fee

• Returning packages via a designated local return service point or via a door-to-door pickup service is free.
• Note: You can enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

Statutory rights

The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).

Warranty Policy:
I. Warranty Period
This product comes with an 18-month limited warranty, starting from the original date of purchase (based on valid proof of purchase).
For commercial use, the warranty period is shortened to 12 months (in accordance with the EU Terms of Purchase).

II. Warranty Coverage
Coverage:
Hardware failures due to defects in materials or workmanship
Functional defects in pre-installed software
Battery capacity degradation under normal use (≥70% rated capacity)
Exclusions (including but not limited to):
Damage (drops, liquid intrusion, external impact, etc.)
Unauthorized modification or repair
Improper installation/usage (e.g., voltage mismatch, non-recommended operating environment)
Force majeure such as natural disasters
Normal wear and tear (e.g., scratches on the casing)
Problems caused by software viruses or unauthorized third-party applications

III. Disclaimer
Pursuant to EU Product Liability Directive 85/374/EEC, the following circumstances are exempt from warranty coverage:
Defacement of the product serial number or anti-tamper label
Consequential damage caused by use of non-original accessories
Failure to perform maintenance in accordance with the instructions
The seller is not responsible for indirect losses (e.g., data loss, property damage, etc.) caused by product failure.

IV. Warranty Process
Required Materials:
Original purchase invoice/electronic receipt
Complete product (including all accessories)
Description of problem and steps to reproduce the issue
Testing Period: Product identification completed within 15 business days of receipt (in compliance with the EU's 30-day dispute period).

V. Special Notes
This warranty does not affect your statutory rights under EU law (such as the 14-day right to return the product without question).
Cross-border warranty claims may incur additional logistics costs (pursuant to Regulation (EU) 2018/302).
VI. Governing Law
This policy is governed by the laws of the EU member state where the product was purchased. Disputes will be resolved by the courts of the seller's location.