How to Troubleshoot Anjielo Video Intercom Doorbell Not Sending Notifications to Your Phone

If you ordered an Anjielo smart doorbell and are unable to receive doorbell notifications on your phone, this is usually related to your phone's push notification permissions, application (App) settings, or network connection. Don't worry, we can troubleshoot step by step.

First, for your convenience, I have summarized the core troubleshooting steps as follows (phone not receiving notifications):

Step 1: Check phone settings (Check phone system notification permissions, disable power saving mode/whitelist settings, allow Tuya APP to start in the background)

Step 2: Check APP settings (Enable in-app push notifications, disable "Do Not Disturb by Time")

Have the notifications been restored after checking the above?

Step 3: Check device and network (Confirm the doorbell is online, restart the device and router, check the WIFI signal strength)

Detailed explanation of key steps: Please follow the flowchart above and focus on checking the following aspects:

Check phone system settings: This is the most often overlooked point, especially on Android phones.

Notification Permissions: Go to your phone's "Settings" > "App Management/Notifications," find the smart home app you're using (such as Tuya Smartlife), and ensure its notification permissions are fully enabled.

Power Saving Mode: Your phone's power saving mode or background restrictions may prevent the app from receiving push notifications. Please add the relevant app to the power saving mode's "whitelist" or "unrestricted" list.

Auto-Start Permissions: Also in your phone's app settings, allow the app to "auto-start" or run in the background to prevent the system from automatically clearing its processes.

Check App Internal Settings: Open the app that controls your doorbell (such as Tuya Smartlife).

The usual path is: Go to "My" > "Message Center" or "Settings."

Ensure that the "Push Notifications" function is enabled, and check if features like "Do Not Disturb by Time" are mistakenly enabled.

Check Device and Network Status: Network issues are a common source of problems for smart home devices.

Confirm Device Online: Open the app and check if your doorbell device shows as online. If it's offline, you need to reconfigure the network.

Reboot: Try restarting the doorbell device, the indoor display screen, and your home Wi-Fi router. This is an effective way to resolve many temporary connectivity issues.

Wi-Fi Signal: Ensure the Wi-Fi signal (2.4GHz network) at the doorbell's installation location is strong enough. Metal doors, thick walls, or excessive distance can cause signal instability, affecting push notifications.

📞 How to Get Official Support

If the problem persists after completing all the above steps, we strongly recommend that you contact our official technical support directly. We can provide the most direct assistance. You can contact us through the following methods:
Email: sales@anjielo.com or yuyunzhu@anjielo.com
WhatsApp: +86 17336198736 or +86 15913473606
When contacting us, please provide the following information, which will help our technicians locate the problem more quickly:
A specific description of the problem you are experiencing (doorbell rings, no notification on mobile phone).

Your mobile phone model and operating system version (e.g., iPhone 15 Pro, iOS 18.2).

Please provide the specific name and version number of the app you are using (available in the app settings).

Please provide the product model of your doorbell device (found on the device itself or its packaging).

Please also inform us of your current country and region, as this will help us determine if there are any special issues with the regional server or network configuration.

We hope these steps help you resolve the problem. If you still have difficulties after troubleshooting, or if you need further assistance when contacting official support, please feel free to leave us a message here.